On-site Technical Support in Rome, Italy

Hello, guys. I’m Allen, a technician from DXTECH Laser.

In this Spring after the epidemic was basically over, DXTECH sent me and senior after-sales staff Mr. Liu to Italy to visit customers and provide on-site technical support.

This is another big step for DXTECH Laser to develop the European market. We are very excited about this visit.

Allen in Jinan International Airport beforing taking the flight to Italy, March 18

After more than 20 hours of flight, we finally arrived in Rome, Italy. Our client, Mr. Roberto and his staff personally picked us up at the airport.

We were warmly received by Mr. Roberto, who showed us around his workshop and office, and then invited us to taste local Italian cuisine.

providing on-site technical support in Italy
providing on-site technical support in Italy
providing on-site technical support in Italy
providing on-site technical support in Italy-dxtech asia

In the following time, Mr. Roberto discussed with us about the DXTECH fiber laser cutting machine.

We helped Mr. Roberto explain the installation precautions, debug the machine, and tell them how to use this 1530 fiber laser cutting machine properly.

Roberto and his staff listened to our explanation very carefully and patiently, and spoke highly of our support.

providing on-site technical support in Italy-dxtech asia

Explaining machine knowledge in Mr. Roberto’s workshop

In the next few days, we will visit other Italian customers. Our steps will never stop here. Hope to communicate with more customers face to face.

Stay tuned.